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ER Express Frequently Asked Questions

1.    Is my reservation time a guarantee?

No, it is not. The hospital will do its best to see when you arrive, but if there are sicker patients ahead of you, they may be seen first.

2.    What does this service cost?

Nothing. It is absolutely free for patients.

3.   Can I use ER Express even if I do not have insurance? What about Medicare or Medicaid?

ER Express is free for everyone. It does not matter what insurance you have or whether you do not have any.  Upon arrival, once you have received a Medical Screening Exam and are stabilized, you may be asked to arrange for payment.

4.    What happens if I'm late?

There is a 15-minute grace period. If you are later than that time frame, you may lose your spot in line.

5.   What if I make a reservation, and then start feeling a lot worse?

If you are feeling worse, do NOT wait for your reservation. Go to the ER immediately. If you feel that your condition is 'life threatening', call 911 right away. Click here to see more information about what is considered a 'life threatening' emergency.

6.    When I arrive, will I see a doctor right away?

You will be seen by a healthcare professional that will evaluate your condition and decide on the best course of action for you. A nurse, physician, physician assistant, or some other combination of healthcare professionals may see you.

7.    I don't need to go to the ER anymore. How do I cancel my reservation?

Call the hospital where you made your reservation, ask to speak to the Emergency Department, and tell them that you are canceling your ER Express reservation.

8.   I made a reservation, but now I cannot get there on time. Can I adjust my time?

Simply go online and make a new reservation.  The system will automatically cancel your old one.