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Questions or Concerns

If you have questions or concerns for Gwinnett Medical Center about our Center for Cancer Care, or any aspect of your cancer treatment, please contact us day or night. Our offices are open from 7 a.m. to 5 p.m., and our nurses are available from 8:30 a.m. until 5 p.m.

If you are in need of medical advice after our office is closed, our answering service will take your call and contact the physician on call that day. If you have caller I.D. blocking, you must disable it in order for the doctor to return your call. Please be aware that after-hours calls may not be returned by the physician you normally see in our office.

For urgent issues, please be sure to convey your situation to the receptionists. They will immediately get a nurse to answer your concerns. Please do not make repeated calls. This will delay your return call, as well as those of other patients.

For all life-threatening emergencies, please call 911.

Lawrenceville Office Patients: To leave a message for the nurses about a non-urgent issue, call 678-533-1563 to reach their voicemail. They check this every hour and return all calls by the end of the business day. Calls will be returned in the order of urgency.

Duluth Office Patients: To leave a message for the nurses about a non-urgent issue, call 770-623-6433 and ask to leave a message for the nurse. Because Dr. Christopher Hagenstad sees patients in Lawrenceville and Duluth, there are times that the Lawrenceville nursing staff will return your call. This may take a little longer, but all calls will be returned by the end of the business day.

Snellville Office Patients: To leave a message for the nurses about a non-urgent issue, call 770-979-2828 and ask for the nurse voicemail line. All calls will be returned by 5 p.m.

Gwinnett Medical Center has convenient Center for Cancer Care locations in Lawrenceville, Duluth and Snellville. If you would like to schedule an appointment, please call 770-963-8030 for Lawrenceville, 770-623-6433 for Duluth and 770-979-2828 for Snellville. Physician appointments are available from 9 a.m. to 4 p.m.