Gwinnett Medical Center improves patient experience in the emergency department

Gwinnett Medical Center-Lawrenceville has announced completion of extensive renovations in the emergency department.  The project, which began in February 2016, represents an investment of $2.85 million. 

GMC-Lawrenceville boasts one of the busiest emergency departments in the state.  Approximately 110,000 patients came through the department in fiscal year 2015.  Based on an improved patient flow, the newly redesigned department now features an increased capacity and has the capability to reduce patients’ length of stay.  

“GMC is always looking to make improvements and one key focus area is patient experience,” said Dr. Carlton Buchanan, emergency department medical director. “Recently, GMC received a four out of five star ranking from the Centers for Medicare and Medicaid Services’ (CMS) new Hospital Compare rating system.  And, while we were pleased, we saw opportunities for improvement and are hopeful this redesign helps.” 

The overhaul includes two consultations rooms, significantly improved seating capacity in the waiting area, a complete redesign of triage, new lighting and color scheme. The general contractor was JE Dunn Construction Group.

Approximately 314 employees (186 are full-time) staff the emergency department at GMC-Lawrenceville, which features a state-designated Level II trauma center.  GMC-Lawrenceville’s emergency department is equipped to handle all trauma levels from minor injuries to those who are critically injured, with the exception of burns. 

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