Choosing a Rehab Center:
Questions to Ask

Does the program offer a team approach to rehabilitation?

Choose a rehabilitation facility whose specialists work together to develop an individualized treatment plan for each patient. Rehabilitation specialists should include:

  • Physicians
  • Nurses
  • Physical therapists
  • Occupational therapists
  • Speech therapists
  • Psychologists
  • Recreational therapists
  • Case managers

The Glancy Rehabilitation Center difference: Glancy Rehabilitation Center offers a team approach to rehabilitation care. We provide individualized therapy for each patient with state-of-the-art technologies and compassion. Each patient’s rehabilitation team is headed by a physiatrist (a physician who is board-certified in rehabilitation), and team members include a case manager, specialty-trained nurses, as well as physical, occupational and recreational therapists. As needed, other team members might include a speech therapist, psychologist or other clinicians.

Does the program provide a continuum of care?

Rehabilitation is a process which continues after the patient has left acute inpatient care. After receiving care in a rehabilitation hospital, individuals may transition to subacute care or outpatient therapy. Having easy access to these different levels of care can be critical to successful rehabilitation.

The Glancy Rehabilitation Center difference: Because Glancy Rehabilitation Center is part of Gwinnett Medical Center, the transition from acute inpatient care to acute rehabilitation care at Glancy Rehab Center is seamless. When Glancy Rehab’s patients are ready to progress to the next level of care in their rehabilitative process, the case manager will make recommendations and facilitate that step. At Glancy Rehabilitation Center, a patient can move from acute rehabilitation care as an inpatient, to outpatient therapy, to transitional fitness—all in the same building. Subacute services are available at Gwinnett Extended Care Center, which is located on the campus of Gwinnett Medical Center in Lawrenceville.

Is the rehabilitation team experienced in treating your condition?

A team of professionals with experience treating a specific condition offers a higher level of expertise than a program whose staff treats patients with a variety of conditions and injuries. This specialization is especially important when it comes to rehabilitation for stroke and traumatic brain injury. Specialized staff are more sensitive to patients’ specific needs, have wider experience in those areas of rehab and can provide more creative treatments. Programs specializing in specific conditions also provide opportunities to interact with other patients with similar problems and to be involved with peer visitors, if the patient desires. This interaction can be quite beneficial to the recovery process for patients and their families.

The Glancy Rehabilitation Center difference: At Glancy Rehabilitation Center we specialize in rehabilitation for stroke, traumatic brain injury, amputation and other neurologic and orthopedic impairments. This focus means that our staff members have extensive experience in working with these conditions, and they keep abreast of the latest technologies and techniques to help facilitate the strongest recovery possible.

Is the program led by a physician who specializes in rehabilitation, and is he or she board-certified?

Specialized rehabilitation care requires physicians who have trained in and are board-certified in rehabilitation. Such physicians are called physiatrists. Rehabilitation facilities should be led by a physiatrist, and he or she should lead each patient’s rehabilitation team. Programs dedicated to the highest level of care will have physiatrists certified by the American Board of Physical Medicine and Rehabilitation.

The Glancy Rehabilitation Center difference: From its beginning in 1988, Glancy Rehabilitation Center has been led by Sunil Bhole, MD, a board-certified physiatrist. Dr. Bhole leads each patient’s care team and is instrumental in helping design and monitor the individualized programs.

Has the program demonstrated success in treating your specific condition, including successfully discharging patients back to the community?

While all rehabilitation programs have goals designed to return an individual to the highest level of functionality possible, objective outcome measurements need to be closely evaluated. One indicator of effective rehabilitation is how successful a center is in returning patients to their homes. Success in returning patients home is affected both by the severity of injuries and the quality of care provided. Involving the family in the discharge planning process is crucial to the success of a rehabilitation stay.

The Glancy Rehabilitation Center difference: Our outcome measurements are readily available on our website. This data includes the number of patients we’ve served along with their various diagnoses, as well as discharge numbers and patient satisfaction ratings.

Does the program provide a wide range of rehabilitation services?

Quality rehabilitation addresses not only the physical needs of patients but also their emotional, occupational, psychological, social, spiritual and vocational needs. Providing this wide range of services ensures that a program can meet the varying needs of the whole person.

The Glancy Rehabilitation Center difference: At Glancy Rehabilitation Center, we understand that rehabilitation is more than just physical rehabilitation. Especially after stroke or traumatic brain injury, a patient’s brain and cognitive recovery may not happen on the same timeline as physical recovery. Because of this reality, we offer a range of inpatient and outpatient services to monitor and adjust services to meet the changing needs of each patient.

Does the staff understand family concerns?

Families are a key part of rehabilitation. Quality rehabilitation programs will have specific services designed for the family, including education, discharge planning and ensuring that the family is active in the care of the patient.

The Glancy Rehabilitation Center difference: At Glancy Rehabilitation Center, the patient’s family is involved in planning for the patient’s care and discharge from the start. Family meetings, including the patient, are held with each of the therapists, the nurse and the case manager. During these meetings, the rehabilitation clinician will explain what their aspect of rehab covers and will teach the family members what they can do to help the patient.

Does the program have medical support in the case of a complication or new illness?

Rehabilitation programs should have quick access to other medical services including emergency care. Having physician specialists available to treat any medical condition is an important component to consider when choosing a rehabilitation facility.

The Glancy Rehabilitation Center difference: As part of Gwinnett Medical Center, Glancy Rehabilitation Center patients have access to any needed specialist. Gwinnett Medical Center-Duluth, a full-service acute care hospital, is easily accessible and provides emergency care as well as outpatient testing, procedures and imaging.

Is the program accredited?

The Commission on Accreditation of Rehabilitation Facilities (CARF) is an independent organization that serves as a quality control intermediary. Rehabilitation programs are not required to be accredited by CARF. Those programs that voluntarily accept CARF’s standards of care prove that they make quality service a top priority.

The Glancy Rehabilitation Center difference: Glancy Rehabilitation Center’s inpatient program has earned the highest level of accreditation available through CARF—the Three-Year Accreditation—as well as the CARF designation as Stroke Specialty Program by meeting the highest national and international standards of quality for stroke rehabilitative care.

 
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